Webinfolink sets up an AI chatbot on your WhatsApp Business number that answers customers in the same chat, collects lead details and pauses the moment a human replies.
How WhatsApp automation works
The bot greets, answers from your info, and collects name, need and timing. When a human should step in, your team replies in the same chat and the bot pauses.
Two honest limits: Meta must approve your business account, and Meta charges per message at its own live rates — billed to your account, not ours. See the official pricing links below.
How a WhatsApp message becomes a lead
- 01 · ThenCustomer messages youOn your normal business number
- 02 · ThenBot answers in the threadFrom your prices and FAQs
- 03 · ThenStaff can step inSame chat — the bot pauses
- 04 · ResultDetails savedLead goes to inbox or CRM
Who the WhatsApp chatbot fits
- Businesses whose customers already WhatsApp them daily
- Teams missing chats after hours and on holidays
- Companies that want every chat logged and searchable
- Brands running click-to-WhatsApp ads
- Anyone wanting to blast cold contacts — Meta blocks this
- Teams that will not let a human take over chats
- Businesses that cannot complete Meta’s business verification
What you get
What it fixes on WhatsApp
Who pays what on WhatsApp
| Item | Who pays | How |
|---|---|---|
| Meta message charges | Your business, to Meta | At Meta’s live rates — check the official pricing page below |
| Bot setup and training | Your business, to Webinfolink | One-time project fee |
| Monthly care and fixes | Your business, to Webinfolink | Simple monthly fee |
| WhatsApp Business API access | Your business | Applied on your own Meta account |
How a WhatsApp chat runs
WhatsApp chatbot cost factors
- · Meta message charges — billed to your own account at live rates, never marked up by us
- · Chat flow depth — simple FAQ vs multi-step booking
- · Lead push to sheet, inbox or CRM
- · Languages and message templates needed
We never quote Meta’s charges as ours. Check Meta’s live pricing in the links on this page — our quote covers only building and maintaining the bot.
Get exact quote →WhatsApp chatbot mistakes to avoid
WhatsApp terms, in plain words
Official Meta references
Want your WhatsApp to reply by itself?
Tell us what customers ask most on WhatsApp — we will draft the flow.
Frequently Asked Questions
Do I need a new number for the WhatsApp chatbot? ▼
No. The bot can run on your existing business number once it is moved to the WhatsApp Business API. The number stays yours. One change to know: a number on the API works through a business dashboard, not only the phone app — your team replies from the shared inbox we set up.
Who pays Meta for WhatsApp messages? ▼
You do, directly. Meta charges per delivered message at rates that vary by country and message type — marketing, utility, authentication or service. Those charges sit on your own Meta billing account at actual rates. Webinfolink’s fee covers the bot’s setup, training and monthly care only. Meta’s official pricing page, linked above, always shows current rates.
What is the 24-hour rule in simple words? ▼
When a customer messages you first, Meta lets you reply freely for 24 hours. After that window closes, you can only restart the chat with a pre-approved template message. It is Meta’s anti-spam rule. We design flows so the bot gets details inside the window and your team never loses the thread.
Can my team reply normally while the bot is on? ▼
Yes. Staff can step into any chat from the shared inbox. The moment a human types, the bot pauses on that thread so there are never two voices in one chat. When the human finishes, the bot can resume — or stay off for that customer, your choice.
Can the bot send reminders or offers? ▼
Yes, using pre-approved template messages — but only to people who agreed to hear from you. Meta charges for these messages and blocks numbers that spam. We help you get templates approved and keep sends clean, so the number stays in good standing.
How long does Meta approval take? ▼
Usually a few days to two weeks, sometimes longer. Meta verifies your business name, documents and display name before activating the API. We handle the application and follow-ups. Until approval, no messages can go out — so we never promise a go-live date before Meta confirms.
Will customers know they are chatting with a bot? ▼
We recommend being open about it — a simple “I’m the assistant, tap 1 for a person” greeting works better than pretending. Visitors care about fast, correct answers, not about who typed them. Honest bots also hand over faster when things get personal, which customers prefer anyway.
What happens to chats the bot cannot handle? ▼
They go to your team with the full transcript attached. The bot flags unsure, angry or unusual chats instead of guessing. If nobody is online — say at midnight — the bot collects the question and contact details, tells the customer when to expect a reply, and alerts your team in the morning.