A website chatbot talks to visitors on your site; a WhatsApp chatbot answers inside the chat app customers already use. WhatsApp adds Meta message fees billed to your own account.
The short answer
Both read the same info — your pages, prices and FAQs — and both hand tricky chats to your team. The real difference is where the customer is and who pays for messages.
Start where your customers already are. If most enquiries come through the site, start with the website chatbot. If your phone is full of WhatsApp messages, start with the WhatsApp chatbot.
Pick the website bot when
Pick the WhatsApp bot when
Side by side
| Website chatbot | WhatsApp chatbot | |
|---|---|---|
| Where it talks | In a bubble on your site | Inside the customer’s WhatsApp |
| Who it catches | Visitors browsing your pages | People who already save your number |
| Message fees | None — no Meta bill | Meta charges your business account at live rates |
| Setup approval | None needed | Meta approves the business account first |
| Best first step for | Sites with traffic but slow replies | Businesses already drowning in WhatsApp chats |
Official WhatsApp pricing
Not sure which fits?
Tell us where your enquiries come from — [see the chatbot service](/ai-chatbots/).
Frequently Asked Questions
How long does WhatsApp chatbot vs website chatbot take? ▼
WhatsApp chatbot vs website chatbot timelines depend on current assets, competition and how quickly content or access is provided. Early signal often appears in weeks; stronger, lead-level results typically take a few months of consistent work. Webinfolink sets a written plan so you know what happens in month one versus later cycles. Review the blog hub for how this service sits with related work.
How much does WhatsApp chatbot vs website chatbot cost? ▼
Cost is scoped after we see your site, offer and target market. A short audit or sprint is cheaper than an ongoing retainer. We quote ranges with assumptions instead of a fake fixed price. Share your URL on the quote form so we can point to the smallest useful starting package rather than a bloated bundle.
What does Webinfolink need to start? ▼
A live URL (or Figma/brief), the services you sell, locations you serve, and access where implementation is in scope. Competitor names help. If access is delayed we can still audit and sequence fixes. WhatsApp or a call is enough to begin scoping.
Will this work outside Delhi? ▼
Yes. Delhi is our base, but most work is remote across India. Local modifiers are used only when the page intent is local. National or export offers follow a different keyword and landing map.
How do you report progress? ▼
We report the work completed, what changed on the site or campaigns, and the next actions. Metrics follow the channel: rankings and leads for SEO, CPL and qualified enquiries for ads, citations and answer coverage for AEO. You get a simple monthly note, not a vanity dashboard.
Do you guarantee first-page or number-one results? ▼
No. Webinfolink does not sell guaranteed rankings or AI citations. We improve the inputs that typically move visibility and enquiries, then measure honestly. If a channel is a poor fit we will say so before you spend.